Frequently Asked Questions

Can children participate?

Kids actually love the game, but we do have some restrictions outlined below.  They will not be able to do it all on their own but they sure are good at finding things and thinking outside of the box.

If you have anyone under 18, you must book the whole room.  This policy protects you, your children and the other adult group that may be sharing the room if you don't book the whole room. 

Anyone age 14 to 17 can participate alone with a waiver (link to waiver) signed by a parent or guardian (just print, have signed and bring with you).  This age group is perfectly suited for our games, but you must book the whole room.

Ages 6-13 must have one participating paying adult per 4 children, and must book the whole room.  We do not recommend the game for children under 5.

Are we really locked in a room?

No, the entrance is always unlocked, in case of emergency or when nature calls.  The exit door will be the only door locked, to get out of the game to win.

Are the lights turned off?

Some rooms may start off dark, but only to add mood to the theme-decorated rooms you will be entering.  Finding the light source is a part of the game.

Do I need a reservation to enjoy the Escape Room experience?

Yes, a reservation is necessary, but you can very easily book online.  Just click any of the "Book Now" buttons.

What if I want to book a room outside of the normal business hours?

To add a reservation outside our normal business hours, Private rates apply.  Email us with a contact number, number in your party and date/time.

If I only have 2 or 3 people in my group, will we be placed with strangers to fill the time slot?

Yes,  If you reserve less than the full amount of spaces for the room, there is a very high chance you will be placed with other people in a session. But you will appreciate having the help of a bigger group, even if they are strangers!  To guarantee a room exclusively to yourselves, you need to buy all of the spots.

What if I need to change my reservation?  What is your cancellation policy?

You can change or cancel your reservation up to 24 hours before (up to 1 week for Private Parties) your reservation directly from the link button that says "View Booking" in your confirmation email.  If you have not received a confirmation email, you may have entered your email incorrectly so email us with your date and time and we will fix it.  There are no changes or cancellations within 24 hours.

How long does each Booking last?

About 1 hour and 20 minutes.  Please plan to arrive 15 minutes before your start time (does not apply to Private Parties)!!  This is essential.  When you arrive you will receive a quick breifing on the game.  Then you will be hosted to your room.  You will have exactly 60 minutes to find your way out. 

Do I need to wear anything special?

Wear anything you are comfortable in.  The most activity will be to squat, crawl or getting on your knees to look under something.  If you wear reading glasses, we advise you to bring them.

What is Parking like at Padlocked Inc.?

There is plenty of parking in the front or back of the building.  If you park in the back, we have a rear entrance.  Just ring the bell so we can buzz you in.

Do I need any special skills or experience to play the game?

No, All of our rooms are designed to be solved with no prior knowledge of Escape rooms or puzzle solving.  Just be willing to search for hidden clues, puzzles and related items.  If you get stuck, you can reach our Game Master for a clue.

Is Escape Room good for corporate events, Team-building, Bachelor & Bachelorette Parties, and unique birthday parties?

Yes! We offer good clean fun with a small but attractive lobby and waiting area.  We can also add a personalized message in the room to make it extra fun for the special person.  Just include a note in the comments section of your reservation.  You can reserve during our regular business hours or book a private party time.

What happens if we arrive late?

We ask you to arrive 15-20 minutes prior to your scheduled game time.  This is essential to everyone's game experience, especially if you have not reserved the entire room for your group.  You will not be permitted in the room if you are late.  THERE ARE NO REFUNDS or RESCHEDULEING IN THIS SCENERIO.  Please account for the traffic.  NO REFUNDS or RESCHEDULING AT ALL WITHIN 24HOURS.

Note:********WE RESERVE THE RIGHT TO REFUSE ADMITTANCE TO PEOPLE APPEARING VISIBLY INTOXICATED BY ALCOHOL OR DRUGS.  IN THIS SCENERIO, YOU WILL RECEIVE NO REFUND OR RESCHEDULING.  WE TAKE THE SAFETY OF OUR STAFF AND OTHER GUESTS VERY SERIOUSLY.  TRUST US, YOU WILL DO BETTER IN THE ROOMS IF YOU HAVE ALL YOUR WITS ABOUT YOU!  WE HAVE A "0 TOLERANCE RULE".